Returns and complaints

Products of partner shops

If you bought on a partner shop's website (Umarket, Topdek, Kompraa, Alex, Bristol, Tupi, Inverfin, Home Tienda, Comfort House, Central Shop, Tienda Móvil, Decathlon, Setup Informática, Unishop, WB Shop, Capacete Store, Prime Barber Supply, Xcell, Superseis, Farmacenter, Punto Farma, Farma Oliva, Farmacia Catedral, Ford Paraguay, GWM Paraguay, Kia Paraguay, Hyundai Paraguay, Suzuki Paraguay, Nissan Paraguay, Renault Paraguay or another), returns, exchanges and warranty are handled by that shop under its own policy. Contact it directly with the order number it gave you; if you need it, we can help you find its contact details through the contact form.

Orders from TodosPy sellers

• Check the product when you receive it. If it is damaged, incomplete or different from the description, tell the seller as soon as possible, preferably the same day, with photos.
• If you cannot agree with the seller, write to us through the contact form with the order number: moderators will review it.
• The exact terms of exchange or refund (time limit, condition of the product, return shipping cost) are set by the seller and must comply with the applicable law.

How to report a problem

On a product or seller page you can send a report (fake product, misleading description, seller who does not answer). You can also write to us from the contact page. Moderators review every case and may remove a product or suspend a seller.

Wrong prices or information

If you see a wrong price or detail, tell us: the information comes from the shops and we will correct it or hide it while it is checked.